Continuous Improvement

System One Digital embraces change and looks for ways to improve the processes we touch.  The following are two examples of situations that involve software, where we were proactive in changing things for the better:

System One Digital started to receive tickets for an application called Nitro that pulled data from AC Nielson. These tickets were for software installs and database configurations. The configuration was difficult for 1st level remote support and normally went to building support to complete. System One took a proactive approach to develop a script for users to run before going to Nitro training. The script installs the software (if needed) or validates the install and configures the databases. The script updates a database if the user’s install was successful, along with the date and their username. The instructor validates the database with their attendance list, making sure all users are prepared to attend the class. This process saves approximately 60 minutes per user, per training session. This also saves time with the responsibilities that level 2 techs have in completing the install and configuration on each device.

System One Digital received tickets from executive team members that their computer software was not functioning as expected, or new features were not available. To stay proactive, we created a website that the executive team would visit monthly to install security patches, install additional software, and make any configurations on their device. The web app also updates a database when each monthly patch was successfully run. The executive team saved time by replacing typical interactions with just a click on the link to access this website on the internet. This also saved time by eliminating the need for tech support to visit each of the assets. Furthermore, this reduces the likelihood of potential security vulnerabilities by validating that the latest tools and features have been installed.